Platform to manage the Foster Family database in Chile
From the begining of the project, we had clear objectives established by the stakeholders. Later, upon understanding the business needs, we identified additional goals.
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For this initiative, we structured our delivery around these key activities:
1.
Stakeholders Interviews
Benchmarking
Families Interviews
2.
User Personas Development
Card Sorting Workshops
Information Architecture Design
User Journey Mapping
Empathy Matrix Analysis
3.
Design System
Mid-Fidelity Wireframes
High-Fidelity Wireframes
Prototyping
4.
Stakeholders Tests
Hand-Off
1. Discover
Our preliminary stakeholder research revealed that:
Phase Findings
Mapping user tech patterns against competitor insights led us to prioritize these design criteria:
The system must include status indicators for each section's items.
Users must control their navigation.
We must maintain clear information hierarchy across all app sections.
We must eliminate the manual effort required to maintain the database.
2. Define
This phase clarified the fundamental pillars shaping our design solution:
Phase Findings
The data revealed that:
Administrators found the platform easy to use for family searches.
Some platform section names were unclear to Administrators.
The platform must support Admins' daily work to improve efficiency.
The platform requires AFAC-specific customization to ensure seamless navigation across their web ecosystems.
3. Prototype
Using our research insights, we created a preliminary solution prototype incorporating these key features:
4. Iterate
With the Stakeholder Feedback we decided to improve this:
Takeaways
From this phase we focused on:
